Balmoral Hotel wins innovation award
Edinburgh's Balmoral Hotel is celebrating after winning the Scottish Hotel Innovation Award for its Five-star Kids programme at the HotelReviewScotland.com Awards on 23 April.
Launched last October, the programme was the brainchild of General Manager Debbie Taylor, who had noted a growing number of families staying at The Balmoral for both leisure and business purposes:
'The service is designed to recognise children and make them feel extra special from the moment they arrive at The Balmoral,' she says. 'Highlights include kids' customised robes and slippers, a teddy turn-down service, junior toiletries, rubber ducks for bath time and children's menus.'
The criteria for the award included a new product or service that had demonstrated imagination, guest focus and successful implementation.
'We were very taken with the Five-star Kids programme from the moment we heard about it,' says Gary McLean, Editor of HotelReviewScotland. 'This is a great example of innovation: looking at things from the customer's perspective and then seeing what can be arranged to make them feel very much wanted and special'.
The programme is proving to be a big hit with families. The hotel looked after 40 children over Easter weekend, with a wide range of children's treats and activities on offer.
Launched last October, the programme was the brainchild of General Manager Debbie Taylor, who had noted a growing number of families staying at The Balmoral for both leisure and business purposes:
'The service is designed to recognise children and make them feel extra special from the moment they arrive at The Balmoral,' she says. 'Highlights include kids' customised robes and slippers, a teddy turn-down service, junior toiletries, rubber ducks for bath time and children's menus.'
The criteria for the award included a new product or service that had demonstrated imagination, guest focus and successful implementation.
'We were very taken with the Five-star Kids programme from the moment we heard about it,' says Gary McLean, Editor of HotelReviewScotland. 'This is a great example of innovation: looking at things from the customer's perspective and then seeing what can be arranged to make them feel very much wanted and special'.
The programme is proving to be a big hit with families. The hotel looked after 40 children over Easter weekend, with a wide range of children's treats and activities on offer.




